Ger Koole Hoogleraar Optimalisatie van bedrijfsprocessen Professor Optimization of business processes VU University Amsterdam Department of Mathematics De Boelelaan 1081a, 1081 HV Amsterdam The Netherlands +31 20 5987755, koole@few.vu.nl

Research Publication list Call centers Health care Research group Lecture notes Overview on monotonicity Education Bachelor Bedrijfswiskunde & Informatica (BWI) Master Business Mathematics & Informatics (BMI) Bachelor Wiskunde Master Mathematics Our courses External links Euro WG on stochastic modelling Fraude detectie External activities CCmath Adtrackxys

Welcome to my home page! Short biography I'm a professor in Applied Probability. My research is centered around the control of queueing systems, and applications of that in various areas, such as telecom, contact centers and health care. I'm (co-)author of more than 60 research papers. I serve as associate editor of Management Science and Operations Research Letters. Next to my academic work I founded (together with PhD student Auke Pot) a call center optimization company, I'm involved in a start-up that focuses on web page lay-out and advertisement optimization, and I work one day a week at the VU medical center on health care logistics. Binnen onze onderzoeksgroep bestaan er een aantal vacatures voor promovendi met een achtergrond in econometrie of bedrijfswiskunde, meest in samenwerking met bedrijven. Stuur me een email voor meer informatie.

Some recent presentations Health care: , Call centers: , , Monotonicity: Revenue management: Popular scientific: PhD students Bhulai (02), Franx (04), Pot, Dobber (06) Soomer, Bijvank (09) Books any IE/Applied Maths student should read 1. Goldacre - Bad Science 2. Makridakis - Forecasting, Planning, ... 3. Cross - Revenue Management 4. Davenport & Harris - Competing on Analytics 5. Seddon - Systems Thinking in the Public Sector 6. Goldratt - The Goal Personal Tentoonstelling Alpinism